During times of high volume of orders and interactions, it may take longer for us to respond.
We are working diligently and we appreciate your patience.
We're here to help!
Questions, concerns, or need technical assistance? We want to help!
During business hours, send us an online message, by clicking on the Chat icon at the lower right corner.
After hours? Send us a request by creating a helpdesk ticket below.
Warranty Claims & Product Registration
Need to review your warranty, submit a warranty claim, or register your product? Click on the button below!
Office
3871 South Alston Ave.
Durham, NC 27713
Email us
Sales: sales@comfortbilt.net
Parts: parts@comfortbilt.net
Logistics: amani@comfortbilt.net
Delivery Damage Claims: claims@comfortbilt.net
Call us
9:00AM - 5:00PM EST
Phone: 919-973-4079
Sales: Option #1
Logistics: Option #2
Tech Support: Option #3
Not sure where to start? Need some assistance navigating our site? Use the Company directory below.
Just click on one of the topics to expand information about that topic, as well as a link, phone number, email, or other helpful direction.
purchasing & Sales
(M-F 9am-5pm EST)
If you would like to purchase an appliance, warranty, or accessories, or if you just need help deciding which stove is best for you, please contact our sales representatives at 919-973-4079 Option 1 or send an email to sales@comfortbilt.net
To view a list of all of our offered products, please see our full product catalog: https://comfortbilt.net/collections/all
Logistics & deliveries
(M-F 7am-3pm EST)
If you would like tracking information for a stove or appliance, or if you have questions about certain delivery procedures, or to get a non-standard shipping quote, please contact our logistics department at 919-973-4079 Option 2, or send an email to amani@comfortbilt.net or celena@comfortbilt.net
If you purchased through one of our big box retailers, such as Home Depot or Lowes, please note that they do handle their own shipping, and they will need to provide any shipping details. We fulfill most retailer orders within 3 days.
Technical Support
(M-F 9am-5pm EST)
If you have technical or operational questions or issues, please contact our tech support team here: 919-973-4079 Option 3 or click on the live chat at the lower right-hand corner of the page.
You can find more information, including videos, guides, and knowledge database articles here: https://comfortbilt.net/pages/tech
Replacement Parts & Piping
(M-F 9am-5pm EST)
For any parts or piping related questions, or to report missing or damaged items, please contact our parts department at parts@comfortbilt.net
Delivery Damages & Claims
(M-F 9am-5pm EST)
If you need to report delivery damage for a stove or appliance, please contact our claims specialist at 919-973-4079 ext. 104 or send an email to claims@comfortbilt.net
(Ensure that delivery receipt or bill of lading was annotated with any damages upon delivery).
*Please note that if you purchased the Route insurance, you will need to file a claim through them: File a Claim
-You will need the email on file, as well as the order number to complete this.
accounting
(M-F 7am-3pm EST)
For all vendor or accounts payable/receivable related inquiries, please contact our specialist at 919-973-4079 ext. 109 or send an email to accounting@comfortbilt.net
manuals, Instructions, reports, & blogs
If you are in need of a manual or would like to view technical publications or blogs, please find those listed here: https://comfortbilt.net/pages/documentation
Find a dealer
To find a dealer near you, use our dealer locator map: https://comfortbilt.net/pages/dealer-locator
become a dealer
If you would like to inquire about becoming a dealer, drop-shipper, or service technician for Comfortbilt, please refer to our dealer program page: https://comfortbilt.net/pages/become-a-comfortbilt-dealer
Warranty Info, warranty claims, & product registration
To review the warranty, register a product on our database, or to file a warranty claim, please visit our warranty information page: https://comfortbilt.net/pages/pellet-stove-warranty
After hours support
You can put in a request, after hours, by creating a helpdesk ticket using the following link: https://comfortbilt.zendesk.com/hc/en-us/requests/new
We also have a very active Facebook group with many other owners and experts that will share knowledge and ideas: https://www.facebook.com/groups/731817450618576
Have questions? We’re hereto help
Parts, piping, and accessory orders usually take 1-3 days to process, depending on the item purchased. All of these smaller items will ship via USPS or FedEx. Most deliveries occur within 4 days, but can take up to 7 days due to weather or other delays.
We do provide express processing with next-day and 2-day delivery options for an additional fee. (Exclusions apply).
Pellet stove and hearth pad orders that require LTL shipping will be processed in 1-3 days, and can take up to 10 days for delivery. Unfortunately there are no express shipping options for LTL freight items, such as pellet stove heaters and hearth pads.
Standard shipping is included at no additional cost for most products, including: Pellet stoves, stove accessories, replacement parts, and hearth pads.
If any changes need to be made to your order before they are fulfilled and shipped, you can contact the Sales team at the number above, and explain your situation and the amendments to your order.
Unfortunately, if the order was already shipped, there may be a cancellation or reconsignment fee (customer responsibility) depending on the product(s) in the order.
Pre-orders are usually unavailable, but you can click on the "Notify Me When Available" button on the product page to be added to a notification email list. As soon as the item is back in stock and available, an email will automatically be sent to you.
We do not have a showroom at our warehouse, but we do have dealers nationwide that you can reach out to. See our Dealer Locator page: https://comfortbilt.net/pages/dealer-locator