Q: How long does shipping take?
A: Shipping usually occurs by the very next day of purchase. Typical transit times are 4-10 business days in most cases. (weather and other factors can affect this) You should receive a call from the freight carrier approximately 24-48 hours ahead of time to coordinate the specific delivery date and time of your stove.
Q: Do you ship internationally?
A: No, we strictly ship to the contiguous 48 states within the U.S. only. For Alaska residents, we recommend purchasing through Home Depot. Visit our Canadian website at www.comfortbilt.biz or www.comfortbilt.ca to purchase our brand in Canada.
Q: How much does shipping cost?
A: We offer FREE standard shipping on all of our stoves purchased on our website.
Q: Where will the delivery driver place my pellet stove?
A: Pellet stoves are shipped via LTL truck with liftgate direct to your home. When placing orders please ensure a semi tractor trailer will be able to make it to the home. The drivers may be able to bring the stove over the threshold into the Home (with help), provided there are no steps, stairs, or steep inclines to the home.
Note: During this covid crisis, the LTL carriers will not be able to deliver over the threshold. Once we are passed this crisis, we will resume over the threshold deliveries.
Q: Do you have replacement parts? How long do parts take to ship?
A: Yes. We warehouse a full inventory of replacement parts for all stoves right here in North Carolina, so the turnaround time is fairly quick. We ship priority mail the same day or the next day in most cases, and transit time is 3 days on average.